Consumer Protection

Is it important for you to know where a company sources its materials or ingredients for their products?

What was an instance where you felt the need for stronger consumer protection policies in your community or country?

How does a brand's response to a crisis (like a defective product batch) influence your willingness to forgive and continue buying from them?

When have you decided to repair instead of replacing an item, and what motivated your choice?

Would you continue to support a brand if you found out they had previously been fined for violating consumer laws?

How would finding a hidden fee on your bill affect your trust in a service provider?

If you were affected by a data breach after using a product or service, how would you expect the company to respond?

How do you feel about the environmental responsibilities of the companies whose products you use every day?

How much does the ethical reputation of a company influence your purchasing decisions?

Have you ever boycotted a product or a company, and if so, what sparked that decision?

How would you respond if a product you regularly use suddenly doubled in price?

How do you feel when companies don't honor their promotional offers?

Would you continue to use a service that had a data breach?

What's more valuable to you in a product: durability or brand reputation?

Have you ever regretted an impulsive purchase and what did you learn?

How do you determine if a 'limited time offer' is truly a good deal?

What's your reaction to products that are cheaper due to less ethical production methods?

How should a company make reparations for falsely advertised benefits of their products?

Have you changed a buying habit after learning more about a company's ethos?

What level of proof do you need to believe a company's claims about their product's effectiveness?

How did you react the last time you felt a product's advertisement over-promised but under-delivered?

When purchasing an item, how much does the reputation of the manufacturer influence your choice?

If someone gave you a misleading review that led to a disappointing purchase, how did that affect your trust in reviews?

If a company’s app harvested more personal data than necessary, how would that affect your view of the brand?

When was the last time you truly felt a company listened to and valued your feedback, and why?

If your online order arrived in excessive packaging, what would that say to you about the company's values?

Have you ever been in a situation where you needed to invoke a warranty, and what was the outcome?

When making a significant purchase, do you consult multiple sources, and how do you decide which ones to trust?

How would you feel if a product you bought did not work as advertised?

Do you believe it's fair for companies to sell products without clear instructions or safety warnings?

Should consumers have the right to sue a company if its product causes harm?

If you found out a product was made using unfair labor practices, would you still buy it?

Should companies be more transparent about the data they collect from you when you use their products or services?

Would you pay more for a product with a warranty or money-back guarantee?

How does the idea of planned obsolescence (products designed to become obsolete quickly) make you feel about consumerism?

If a product failed you shortly after purchase, would you prefer a refund, replacement, or repair, and why?

How would you respond to a company that handles a service outage with poor communication?

What actions would you take if a product you regularly buy suddenly had its ingredients changed without clear notification?

If you realized an item you purchased had misleading eco-friendly packaging, what thoughts or feelings would arise?

Have you ever encountered a hidden auto-renewal subscription in a purchase and what was your response?

What do you do when you see a discount deal, but suspect it might not be as good as it appears?

How has a personal experience with a product recall influenced your trust in that brand and similar products?

When you find out about unfair labor practices in the making of a product, does it change your buying habits, and how?

How much value do you place on a positive or negative product review, and has a review ever led you to a surprising discovery?

How do you react when a company promises a generous return policy but makes the actual process challenging?

How does it affect your buying choices when you see 'Made Locally' labels?

What was your response to learning about a hidden subscription fee after a purchase?

How do you approach seeking a refund for an online purchase that didn't meet your expectations?

How do you feel about companies tracking your shopping habits to personalize your experience?

How do you determine if a sale is truly saving you money or just enticing you to buy more?

What’s your opinion on stores that don’t offer cash refunds, only store credit, for returns?

If a product you loved was recalled for safety, would you buy it again after the issue was resolved?

Do you feel that the perceived quality of a product justifies a significant price increase?

Do you think influencers should be held accountable for endorsing subpar products?

How would you react to finding non-recyclable materials in a product marketed as eco-friendly?

How often do you consider the labor conditions under which a product was made before buying it?

If an ad for a gadget featured technical terms you didn’t understand, would it dissuade you from buying it?

What's your approach when a product comes with an app that asks for unnecessary permissions?

How would you act if you found out a product you loved was produced through environmental exploitation?

What makes you remain loyal to a brand, even when you encounter minor issues with their products?

When have you felt misled by an 'all-natural' label, and did it change how you evaluate product claims?

What change would you advocate for in buyer protection laws based on your own shopping experiences?

How would you personally react or change your shopping behaviors if you discovered a favorite product was unfairly marketed?

How would you feel if a product you trusted for years suddenly had a significant quality decline?

When a brand takes responsibility for a mistake, does it influence your loyalty or perception of that brand, and how?

When a product or service falls short of your expectations, how does it impact your perception of or loyalty to the brand?

How does it make you feel when brands actively engage with customers to resolve complaints?

If you discovered a product you use regularly harmed the environment, would it change your purchasing habits, and how?

What's your stance on the importance of ‘right to repair’ for the electronics you own?

What was a time where a product's quality far exceeded your expectations, and how did that affect your brand loyalty?

How do you decide whether to trust a company's sustainability claims about their products?

What's your opinion on the trend of 'fast fashion' and its implications for consumers' expectations of quality and sustainability?

What are your thoughts on the ease of access to product reviews in today's online shopping environment?